Sometimes, things don’t go as planned. You press the button, but your XL projector screen doesn’t move. Or it gets stuck halfway and sits there. It’s frustrating, especially when people are waiting for a meeting to start or the movie is about to begin. Fortunately, there's good news! It’s usually a minor fix. This post will guide you through the process in simple steps that anyone can follow.
First, Check the Power
Before proceeding, ensure the XL projector screen is receiving power. If it’s motorized, the motor needs electricity.
- See if the wall switch or remote works.
- Try turning the power off and back on.
- If the screen still doesn’t move, check the plug or breaker.
Sometimes the problem is as simple as a loose wire or a tripped switch.
Use the Wall Switch If Remote Fails
If your remote doesn’t work, try using the wall switch (if your screen has one). The remote battery might be dead, or the signal might be blocked.
- Stand close to the screen when using the remote.
- Make sure nothing is in the way.
- If needed, change the battery.
Wall switches typically continue to function even when the remote is not available.
Listen for Strange Sounds
When you press the button, does the motor make a weird noise?
- A humming sound could indicate that the motor is working, but the screen is jammed.
- No sound at all might mean the motor isn’t getting power.
- A clicking sound could mean something inside is stuck.
Try not to force anything. Note the sound and proceed to the next step.
Look for Physical Blocks
Check if something is stopping the screen from rolling down.
- Look at the sides—are there cables or screws in the way?
- See if the screen is caught on the housing or the wall.
- Gently tug on the bottom bar (just a little) to see if it loosens.
Never pull hard. You might tear the screen or break the motor.
Give the Motor a Short Break
If the screen was used repeatedly, the motor might have overheated.
- Turn everything off.
- Wait for 10–15 minutes.
- Try again later.
Some motors shut off for safety if they get too hot. A short break helps.
Clean the Tracks or Sides
Dust or dirt can cause the screen to stick.
- Use a soft cloth to clean the sides and edges gently.
- Avoid using too much force.
- Never spray liquid directly on the screen.
If your screen is very large, like the Acumen XL V, dirt on the tracks can make it difficult to roll down properly.
Try the Manual Release Option (If Available)
Some motorized screens come with a small manual release option. This is usually hidden behind the case or near the motor.
- Refer to your product guide to determine if your screen supports this feature.
- Use it only if the brand says it’s safe to do so.
- Gently lower the screen by hand if the manual release is made for that.
Not all screens have this feature, but if yours does, it can be helpful in a pinch.
Still Stuck? Call the Experts
If none of these steps work, it’s time to get help. Don’t try to open the motor case yourself or fix any wires. You could make things worse.
If you’re in Dubai, you’re in luck. Evig, an audio video solution provider in Dubai, is the official distributor for Draper screens, including the XL Projector Screen. They know how to handle stuck screens and will fix things the right way without damaging the product.
A Few Simple Tips to Avoid This Next Time
To stop this from happening again, follow these easy habits:
- Don’t pull or push the screen manually.
- Use the remote or switch only once—don’t keep pressing.
- Keep the screen clean.
- Let the motor rest if you’re using it many times in a row.
These simple things can keep your screen working smoothly for years.
Final Thoughts
It’s frustrating when your big screen won’t roll down, especially when you’re in a hurry. But most of the time, the fix is small and simple. Just follow the steps above. Check the power, clean gently, and don’t force anything.
And if you need help, reach out to Evig in Dubai. They’ll sort it out quickly and safely so you can get back to business, learning, or movie night without stress.